GenWay Home Mortgage is positioning its lending infrastructure for rapid scale by integrating Tavant’s TOUCHLESS AI-powered automation platform into its core operations. The national lender, which specializes in non-Qualified Mortgage (non-QM) and government lending, is targeting significant improvements in loan manufacturing speeds and operational efficiency. By deploying this agentic automation technology, GenWay aims to modernize its underwriting workflows, specifically addressing the complexities inherent in non-agency and Ginnie Mae lending segments to support its long-term growth and product diversification strategy.
GenWay Implements Tavant TOUCHLESS Platform
GenWay is executing an accelerated deployment of Tavant’s TOUCHLESS platform, a move designed to transition six specific underwriting automation products into production within a three-month window. This rapid implementation aims to provide immediate time-to-value by automating critical origination workflows. The technology focuses on intelligent data and document processing, workflow automation, and guided task execution, all of which are tailored to the specific regulatory and structural requirements of non-QM and government-backed lending.
According to the announcement, the TOUCHLESS platform is designed to handle both agency and non-agency lending environments. For GenWay, this means the automation infrastructure is being applied directly to its non-QM and Ginnie Mae business lines. The company’s leadership, including CEO and President Greg Reed, suggests that this automation provides the necessary foundation to scale the business while maintaining an adaptable lending operation. This deployment represents a strategic shift toward an agentic AI model to manage complex mortgage data and execution tasks.
Scaling Non-QM and Ginnie Mae Throughput
The integration of Tavant’s AI capabilities targets specific performance metrics intended to reshape GenWay's operational capacity. The company is leveraging the platform to address the high-touch nature of non-QM and government lending, which often requires more intensive documentation and specialized underwriting. By automating these manual processes, GenWay is attempting to mitigate the traditional bottlenecks associated with non-agency loan manufacturing and complex government-backed products.
Tavant claims its TOUCHLESS platform can assist lenders in reducing operational costs by up to 60% and increasing underwriting throughput by 4x to 12x. Furthermore, the technology is positioned to compress loan cycle times from a standard 30–45 day window down to as little as 7–15 days. For a national lender like GenWay, these efficiencies are intended to improve both borrower experiences and employee productivity, providing a scalable framework that can adjust as the company’s product mix evolves over time.
Key Takeaways
- GenWay is moving six underwriting automation products into production within a three-month timeframe.
- The deployment targets the non-QM and Ginnie Mae lending segments to automate critical origination workflows.
- Tavant claims the TOUCHLESS platform can potentially reduce loan cycle times from 30–45 days to 7–15 days.
FinanceInsyte's Take
In our view, GenWay’s decision to implement agentic AI specifically within its non-QM and Ginnie Mae segments is a calculated move to capture market share in high-complexity lending. Non-QM products typically demand more rigorous manual oversight than standard QM loans, creating a natural ceiling for growth due to labor costs. By attempting to compress cycle times by over 50% and significantly increasing throughput, GenWay is testing whether AI can effectively bridge the gap between specialized lending requirements and the need for high-volume efficiency. If successful, this sets a precedent for how non-agency lenders can leverage automation to compete with larger, standardized mortgage institutions.
Questions & Answers
How does the GenWay implementation impact its operational timeline?
GenWay is utilizing an accelerated implementation model to move six underwriting automation products into production within three months, aiming for rapid time-to-value and faster adoption across its operations teams.
Which specific lending segments are being targeted by this AI deployment?
The automation is being deployed across GenWay's non-Qualified Mortgage (non-QM) and Ginnie Mae lending segments to handle the specific requirements of non-agency and government lending.
What are the projected efficiency gains from the Tavant TOUCHLESS platform?
Tavant states the platform can help lenders reduce operational costs by up to 60%, increase underwriting throughput by 4x to 12x, and reduce loan cycle times from 30–45 days to 7–15 days.
What technical capabilities does the TOUCHLESS platform provide for mortgage origination?
The platform provides intelligent data and document processing, workflow automation, and guided task execution designed to support both agency and non-agency lending environments.
Source: Businesswire
